1. Service application.
The client or its representing person applies for our service by filling in the Service application form (hereinafter – the Application) either electronically (here on company website) or in paper form and delivers it to one of Domagroup company’s (hereinafter – the Company) offices in person, sends by fax or hands over to our service engineer. The applicant provides information on the equipment (name, model, serial No, year of manufacture, guarantee, etc.), the actual condition of the equipment, possible defects or their indications, as well as contact information. Applying for the service during equipment’s warranty period, applicant should provide warranty certificate No. With filling and sending the e-form of the Application or signing the Application paper form, client confirms acceptance of all required types of services (see Application form), those service terms and exchange of any spare-part or use of any material that we consider reasonable during the required service. Representative of the Company within 48 hours after receipt of the Application will contact you and agree on mutually acceptable visit time. For clients having signed Service contract with the Company, routine maintenance is performed according to maintenance schedule agreed in contract. Exact time of the visit should be agreed by both sides at least 48 hours prior to the visit.
All type of services and all tools and materials used by service engineers of the Company complies with technological recommendations of equipment manufacturer. If there are defects detected during the service not indicated in the Application, service engineer of the Company shall inform the client’s representative about them (including evaluation of all additional costs) and those defects will be repaired only with approval of the client.
3. Acceptance of Service works.
Service engineer of the Company informs the client’s representative after finishing of all service works. The list of all works carried out, used spare-parts and materials is written in the final Service acceptance certificate being the basis for the Service Invoice. The Service acceptance certificate is drawn in two copies – one for the client, one for the Company. Both copies should be signed by both sides involved and each side holds one copy.
After the receipt of the Service Invoice the client will make the payment according to the Invoice or according to existing Service contract.
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