General conditions

1.1 Warranty within the meaning of these warranty terms is the free repair of the delivered Equipment and the replacement of damaged parts, if the fault occurred during the Equipment Warranty period and its cause is the fault of the Equipment manufacturer (hidden material defects, improper assembly, etc.).

1.2 Warranty service for the device is performed during the Warranty period after receiving the Service application. Customer is responsible to familiarize himself with the warranty terms and the instructions for use of the Equipment before starting to use the Equipment.

1.3 Warranty service is provided at Domagroup company service facilities. If Equipment is not portable, diagnostics and repair of Equipment can be made at the location of Equipment. In this case, the Owner/Holder of Equipment must bear the visit costs of the service engineer that are subject to prior approval, unless the owner of the Equipment has previously signed Equipment Service Agreement. If the repair of the Equipment requires the delivery of the Equipment to the Service facilities of Domagroup company or the Service facilities of the Manufacturer of the Equipment, the Owner/Holder of the Equipment shall bear the costs of transportation of the Equipment to the place of repair.

1.4 Equipment preventive maintenance does not affect the Warranty period. The warranty for the replaced parts ends at the same time as the end of the specific Equipment Warranty period.

1.5 If the Equipment is not transportable, Domagroup company ensures service engineer visit withing 5 (five) working days after receiving Service application from the Owner/Holder of the Equipment.  

1.6 Repair of the defect is carried out within 10 working days. In the case of ordering spare parts, the duration of the Service may be extended by the time consumed for the delivery of the spare parts required for the Service. The warranty period for the Equipment is extended by the time the Equipment has been in the Warranty Service.

1.7 Domagroup company warranty obligations apply solely to the Equipment delivered by Domagroup company and by no means to other devices, tools or losses incurred due to operation or malfunction of the Equipment.

Warranty limitations

Warranty obligations do not apply to:

2.1 Materials and accessories subject only to sales warranty (reagents, consumables, etc.).

2.2 Software, as well as cases when malfunction of the Equipment connected to the computer is caused by computer virus or software incompatibility.

2.3 Preventive maintenance, cleaning, descaling, replacement of electrochemical cells (batteries).

2.4 Lamps, filters and other limited lifetime parts used in the Equipment and their replacement.

2.5 Parts, components, materials and products that are subject to natural wear or aging processes (e.g. toners, cartridges, CD and DVD matrices, battery packs, electrochemical probes, glass thermosets, rubber seals and membranes, teflon sealing rings and pistons, knives and blades, belt buckles, etc.) and their replacement.

2.6 Insignificant defects not affecting functioning quality of the Equipment (for example, colour fading, wear).

2.7 Equipment calibration, change of software settings, repeated software installation, repeated Equipment installation due to change of location, Equipment operator training.

Warranty termination

Warranty of the Equipment is terminated, if:

3.1. The manufacturer or supplier’s seals on the Equipment preventing from unauthorised access to Equipment components are broken.

3.2. The equipment has been used inappropriately to its user’s manual, is operated in climatic conditions not allowed by the Technical Specification of the Equipment, exposed to high humidity, high or low temperatures or the rapid change of temperature.

3.3. The Equipment defects has been caused by electric grid instability, harmful or aggressive substances, scaling, expired or leaking batteries.

3.4. The Equipment defects has been caused by insects or rodents, including presence of insects or rodents inside the Equipment.

3.5. In operation or maintenance of the Equipment have been used chemical reagents and materials not conforming to recommendations of the Equipment Manufacturer or Domagroup company.

3.6. The Equipment or its individual parts have signs of mechanical damage.

3.7. The Equipment defects have occurred due to force majeure circumstances, such as fire, lightning, flood, earthquake, unlawful acts of third persons, etc.

3.8. The Equipment has been repaired and/or modified by the Equipment Owner/Holder or third person without prior approval by Domagroup company.

3.9. The Equipment Owner has changed. Warranty repairs of the Equipment may be provided only upon written agreement between new Owner and Domagroup company.